• While it is extremely important for volunteers to understand program policies, procedures and boundaries, it is also important for the participants/care recipients to understand their own role in the program. Develop program orientation materials for care recipients and caregivers that clearly explain the role of the volunteers and what they can expect from participation in the program. Review these documents with care recipients and caregivers to ensure a clear understanding. Signing an agreement with them may also be beneficial
  • It is important that the care recipient and family caregiver understand the source of the volunteer assistance they are receiving. Often, they know they are getting help. They do not know the source of the assistance. Be sure care recipients and family caregivers are aware of and understand the full complement of services your organization offers and that some of those will be provided through a volunteer. Having the volunteer wear a badge or shirt with your organization name will also be helpful.